Customer Services Case Studies : How Toyota became #1 : leadership lessons from the world's greatest car company / David Magee.
2007
1
6
Customer Services Data Processing : Data mining cookbook [electronic resource] : modeling data for marketing, risk and customer relationship management / Olivia Parr Rud.
2001
1
7
Customer Services Financial Services Industry : CRM in financial services [electronic resource] : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone.